Refund policy

REFUND POLICY

OUR POLICY

We do not offer refunds for change of mind, exchanges, or wrong sizing. PLEASE CHOOSE CAREFULLY — each item is fragile and customised to be of great quality. We do not accept refunds for hygiene reasons.

MADE TO ORDER & PERSONALISED ITEMS

All products are made to order according to your individual specifications. Because we begin production upon order confirmation, orders cannot be cancelled or returned once placed, unless the item is faulty or not as described.

Under Article 16(c) of EU Directive 2011/83/EU on Consumer Rights, the 14-day right of withdrawal does not apply to goods made to a consumer’s individual specifications or that are clearly personalised.

CANCELLATIONS

Cancellations are only accepted within 48 hours of placing your order. Please contact us immediately at info@bridalfavours.com.au if you need to cancel.

FAULTY & DAMAGED ITEMS

Refunds are only accepted for faulty or damaged items. We inspect all products before shipping to ensure they meet our quality standards.

If your item arrives faulty or damaged, please:

1. Inspect your item within 24 hours of receipt

2. Email info@bridalfavours.com.au within 14 days of receipt

3. Include your order number in the subject line

4. Attach photos and a description of the fault or damage

Once your email is received, we will assess your claim and notify you of our decision. Approved refunds will be applied to your original payment method within 14 business days.

RETURN SHIPPING

The consumer is responsible for all return shipping costs. Only the item price is refunded — original shipping costs are non-refundable.

CONTACT US

For all refund or order enquiries, please contact us at:

📧 info@bridalfavours.com.au

Please include your order number in the subject line.